Terms & Policies

Last Updated: September 5, 2025

Welcome to Platinum Plus Mobile Gaming (“we,” “our,” or “us”). By booking our services, using our website, or engaging with our mobile gaming experiences, you agree to the following Terms & Policies.

1. Refund & Cancellation Policy

• To reserve a date with Platinum Plus Mobile Gaming, a non-refundable deposit of $100 is required.

• This deposit secures the availability of our services for your event date and time.

• Deposits are non-refundable under all circumstances.

• If you cancel your event, the deposit will not be returned.

• If you wish to reschedule, your deposit may be applied toward a new date only if requested at least 7 days before the original event.

• If we cancel due to unforeseen circumstances (e.g., emergencies, equipment failure), all payments excluding the deposit will be refunded or applied to a rescheduled date.

2. Privacy Policy

Platinum Plus Mobile Gaming is committed to protecting your privacy.

• We collect only the information necessary to facilitate bookings and provide services.

• Personal information is never sold or shared with third parties.

• Your data is stored securely and used solely for customer communication, bookings, and event coordination.

3. Bad Weather Policy

• Our air-conditioned video game truck is designed to operate in both hot and cold weather.

• Events will proceed as scheduled as long as it is safe and feasible for our team to reach your location.

• In cases of extreme or unsafe weather, rescheduling may be offered at our discretion.

• Client safety and enjoyment remain our top priorities.

4. Damage & Injury Policy

• The client/host is responsible for any damages to equipment or the truck caused by guests.

• The client/host is also responsible for any injuries resulting from negligent or unsafe behavior during the event.

• Platinum Plus Mobile Gaming staff will enforce safety rules, and all guests are expected to follow them.

5. Food & Drink Policy

• No food or drinks are permitted inside the video game truck.

• Guests may enjoy refreshments outside the gaming area.

• All guests are encouraged to wash their hands before entering to help maintain a clean and hygienic environment.

6. Picture Policy

• Guests are welcome to take pictures inside the truck.

• Platinum Plus Mobile Gaming reserves the right to use pictures taken during events for promotional purposes.

• If you do not wish for photos to be used, please notify us in advance.

7. Video Game Rating Policy

• By default, Mature-rated (M) games will not be played during events.

• If the client wishes to include “M” rated games, explicit permission must be given in advance.

• We are committed to providing age-appropriate entertainment based on your preferences.

8. Tipping Policy

• Tipping is never required but always appreciated.

• Our staff works hard to deliver the best possible experience, and tips are a way to recognize great service.

9. Liability

• We are not responsible for delays or cancellations caused by circumstances outside of our control (e.g., severe weather, road closures, power outages).

• We are not liable for lost or stolen personal belongings during the event.

10. Contact Us

For any questions about these Terms & Policies, please contact us:

Platinum Plus Mobile Gaming
📧 Email: platinumplusmobilegaming@gmail.com
📞 Phone: (516) 450-6621